Refund & Cancellation

All order cancellations will be handled as per our Standard Cancellation Policy

 
Cancellation by PetFly:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on service available for particular area, inaccuracies or errors in service or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
 
Cancellation by Customer:
If you cancel your order before getting our service, we will refund the entire amount.
 
 

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