TESTIMONIALS
Nillohit Mitra Ray I traveled with my cat Samson from Canada to India; I can state this with confidence that without Petfly''''s services it would not have been possible to relocate Samson. From the very beginning Sonia meticulously guided me through the application process. She helped me gather all the correct documents. Once I landed at Delhi airport with my cat, I realised how crucial was the airport assistance which the Petly team offered. They took good care of both the cat and the owner :). Their help at the customs clearance was very much needed. After that I was suposed to fly with Samson in cabin of Air India from Delhi to Kolkata. For this purpose , I was assisted by the Petfly team trio: Sandip, Dinesh and Hiralal. They helped me regarding baggage check in,security check in and even taking permission from the flight captain to allow Samson to travel in cabin. Sandip was with me till the boarding gate. I can assure anyone reading this testimonial; without the airport assistance it would not have been possible for me to travel with Samson in Air India. Believe me when I state that the entire service is worth every penny. Thank you Sonia! Thank you Petfly! You made it possible for my cat to be with me halfway across the globe.
Nillohit Mitra Ray
Kolkata
Nirlep Ollie has arrived in London safe and sound. I would like to thank you and the entire team at Pet fly for taking such good care of him. I am so impressed at the way everything was handled at your end. Very professional.After that it was just smooth sailing all the way. I am extremely grateful to Sonia for taking such good care of him.Once again ,a big thank you.
Nirlep
London, UK
Andrew Rose Rama is a Delhi street Dog, found as a puppy, in a pretty bad way. I took him and one other puppy that needed quick attention. Unfortunately one died soon after. We named her Madge. RIP poor Madge, you fought so hard. Rama recovered well and grew to be a beautiful boy. The next step was to get him back into the UK. Petfly, Sonia and the team have been great since day one. They planned and organised everything. It was seamless and without any real stress. Thanks guys. You did what you promised and Rama is now living in the open countryside of Northern England. He joins two others, Lila and George and they have all hit it off with no problem. Once again , thanks guys.
Andrew Rose
Halifax, UK
Archana We have all reached Vancouver safe and sound. Fluffy is showing her normal habits again - eating, drinking, doing big and small jobs, playing, purring, sleeping. Your guys at the airport were very helpful and saved us a lot of tension. Thank you to you and your team, and we look forward to working with you again.
Archana
Vancouver, Canada
Hugo Geuvens All 3 (armin, Jolien and I) safe and well arrived in Frankfurt and vet service airport was very pleased with your work provided! Thanks again and well done!
Hugo Geuvens
Frankfurt
Carlos Everything was hassle free. We reached Brazil safe and sound without any complications. Thank you so much for your prompt guidance and assistance. Your team in the clinic was extremely nice and polite. It was the best service ever and I am very happy to have found you! Best Regards,
Carlos
Brazil
Abhishek and Kamal Hero has safely reached Glasgow and he is doing well. We can''t thank you all enough for taking such good care of our baby. We really appreciate the effort. All the best to you all and we shall get in touch when Hero will be needed to move again :) Thanks
Abhishek and Kamal
Glasgow
Emmanuelle Our cat has arrived safely and we picked her up at the airport without any problem. She has settled well although she is not eating much at the moment but I suppose it is due to the travelling. I''ll update you in a few days. Thanks a lot for the service you have performed. We have been very happy with your efficiency and will surely recommend your company in the future. Kind regards Emmanuelle
Emmanuelle
London
Wilfred Moore We certainly looking forward to see Jack. As I said before, we are extremely happy with your services and help in relocating Jack, really much appreciated. We especially appreciated the regular feedback of Jack’s movements, truly professional, thank you!! From our side, we will for sure recommend you to all our friends. Best Regards,
Wilfred Moore
Johannesburg,South Africa.
Audrey Dsouza Firstly, let me take this opportunity to inform you that Chocos has been released now from the quarantine facilities and is now safe, warm and cuddly in his own bed at home in Singapore. We are glad to have the most important member of the family back with us once again. This good news is testimony to all the hard-work and efficiency demonstrated by Ms Sonia Nandal, who was my guide and support as we transitioned from India into Singapore. In my interactions with her, Sonia consistently demonstrated many strengths and here I have listed just a few that stand out. 1) Handling of paperwork : Sonia was always on top of the various amounts of paperwork required by the various authorities in Singapore and in India. For chocos exit out of India, she handled the blood-work, advised me on next steps with the airlines, tied up details with the Singapore agent. All in all, I did not have to be concerned about managing small details which otherwise would have caused a nightmare. 2) Customer friendly: Sonia was by my side as we encountered issues with boarding the Jet airways flight I had initially been booked on. She took charge and provided comfort and support as we sorted out the airline issues before boarding our next flight. She ensured Chocos was looked after during this trying time, ensured I was taken care of, provided moral support and was there with me from 6am until 9pm that night ensuring both myself and chocos were in good hands 3) Followup: Sonia consistently followed up with the Singapore agent and myself to ensure Chocos was securely back home. Overall, I am impressed with the efficiency and sensitivity displayed by Sonia. I am sure she is an asset to your company and I wish her much success Regards Audrey Dsouza
Audrey Dsouza
Singapore
Chris Brandwood Thank you again for all your help! Entry into Czech Republic was easy. They looked at the documents but seemed mostly interested in chip number and registration number. No problems at all. The dogs were fine when we arrived. Confused but fine. We are now settled in and it is a big change for them. Very quiet here!! Ciccio seems happy and wants to bounce around all the time. His problem is he sees all other dogs as a threat so growls furiously at any passing dog. He will have to get used to that. Bella is looking a bit sad. She is older and can''t understand what has happened I think. Anyway I expect she will settle down with time. Anyway thanks again for your efficiency and kindness! All the very best Chris and Maria
Chris Brandwood
Prague, Czech Republic
Abhay kinra/Charu kinra Thank you Sonia and team in making sure chocos reach his new home safely. This was the first time we relocated with him and I was very pleased that your whole team took care of chocos at all the stages of custom and immigration very professionally. Chocos is still getting used to the new place and he has taken up swimming lessons here which we feel will help him get into a routine. Thanks again.
Abhay kinra/Charu kinra
Johor,Malaysia
Rachel We have arrived safely in the U.S.! Your team was such an asset and provided us with all of the tools that we needed for a smooth transition. Sonia was incredibly patient and professional at the airport! You have a wonderful team and using your services was the best decision for us. Thank you again, and I plan to send a photo of Yoda with her new brothers and sister!
Rachel
U.S.
Iris De Gersem Wolfie, our 7 year old cat, moved with us from Belgium to Delhi. We flew via Amsterdam and Petfly organized all the paperwork, safe transfer, smooth release into Delhi with the greatest care and perfect organization. I was really stressed about moving Wolfie, but thanks to Petfly it went hassle free and Wolfie looked completely relaxed when she arrived. We are now 3 weeks in Delhi and she is still doing really well, is happy and relaxed. A big Thank You to the entire Petfly team. I recommend you guys any time!
Iris De Gersem
Belgium
Holly Begle I just wrapped up my trip using PetFly to export my dog and cat from India to Chicago and I can not say enough high praises about Sonia and her team. They made the transition and move smoother than I could have ever imagined. I was expecting just one person at the airport to assist and a whole team showed up! They even helped us with our luggage and check in of our oversized bags. My husband and I kept saying to one another "What would we have done without PetFly!?". Sonia and team really went above and beyond any expectations and I would highly highly HIGHLY recommend them to anyone moving a pet! Please feel free to use my comments as you wish and I''m more than happy to leave recommendations anywhere you might need. PetFly was money well spent and we are so appreciative of your services! Cheers, Holly
Holly Begle
Chicago
Ainsley Cotter George arrived home in New Brunswick safe and sound:) I had some wonderful help in Montreal from a gentleman named Tim. George is settling in nicely. He is learning that cats are not monkeys and that peeing is supposed to be done outside of the house. He is a smart dog and will learn quickly. He wants to play with my older dog, I think that they will get along well:) Thank you for all of your help, and services :)
Ainsley Cotter
New Brunswick, USA
Ritika and Amarjeet Singh I am writing to applaud Sonia''s effort in transporting our pet dog from India to Canada. Since, the day we met Sonia, we knew that we had made the right choice in choosing Petfly because of the way she explained everything about the transportation costs, flights etc. She didn''t come across as a sales person trying to rob our money. From the day we made the payment and became petfly clients, I was constantly in touch with her regarding the flights, cargo, and million other things. I think our email conversations ran into hundreds. I even called her at odd hours when I needed to check something, but she never ignored our calls or messages. She is a thorough professional yet friendly and understands what a client goes through while arranging transportation of pets. We were very happy when she offered to keep Bruno at her own home because of his poor health those days which was really nice of her. We were reluctant to leave him at a hostel which she understood. She went "above and beyond" to help us. We just want to bring this to the attention of Petfly management, that Sonia is great at her job and she should be appreciated for that. We have been recommending Petfly services to all our friends in India :-) Thank you all for your help.
Ritika and Amarjeet Singh
Ottawa, Canada
Ritika and Amarjeet Singh Dear Petfly And Dr.Choudhry''''s team, I would like to extend our gratitude towards your whole team. Without your help and guidance, our beloved Bruno wouldn''''t have been with us in Canada.Your help made our transition from India to Canada a smooth ride.You looked after our boy just like your own when we had to leave him with you for 3days. You kept us in the loop throughout his journey.Moving home is a very stressful moment and along with a pet, it can be 10 times worse. But you guys held our hand and made it stress-free. Sonia, you are a star, it was your hard work and effort that led us to this custom clearance company in Toronto.We are grateful for your services. P.S. Bruno is loving Canada especially the dog parks and cold weather. Best, Ritika and Amarjeet Singh
Ritika and Amarjeet Singh
Ottawa, Canada
Karen Latuske Our little Pug Buster was really taken good care of. The people at Petfly kept in touch with us all the way. There were always people in attendance for Buster. Thankyou very much for all your care and attention, and we would recommend them to anybody who is in the same situation as us.
Karen Latuske
United Kingdom
John and Annette Reynolds Milly and Molly from Delhi to Hong Kong. We can''''''''t thank Dr Choudhary enough for her helpfulness and expertise, whilst taking all the worry off our hands with our move. Whilst we were en route to Hong Kong our cats were left in the safe hands of Petfly. They arrived safe and well in Hong Kong and have been back with us for 3 weeks. After some thorough investigation of their new home and lots of cuddles they are as relaxed as ever and have settled very well. Everything went smoothly with no worries and even though the cats had left the hands of Dr Choudhary she still found the time to ensure all was OK whilst the cats were being boarded in Hong Kong. Thank you once again.
John and Annette Reynolds
Hong Kong
DOMINIC BRADSHAW Construction H&M Hennes and Mauritz India Retail Hi, Please find this email as a testament to the work of Sonia and her team in relation to the home transportation between India and the U.K. Of my pet Beagle, Gwen. The preparations for her flight were absolutely faultless, we were provided with super clear and structured information throughout even including the advance rabies checks etc. During the flight it''s self we had a cancellation, although we were already boarded (as was Gwen). This was very concerning as the aircraft had no AC. However Sonia made sure that the appropriate protections were put in place for Gwen making sure that she was transferred to an AC area where she was looked after and given water. When we were off boarded from the flight she then fought to get Gwen on the next flight with us. Meaning that the export documents remained valid...this should not be underestimated...if Sonia had failed to do this we would have been stuck for up to 4 days. All in all I was amazed that Sonia was so committed to Gwen''s well being and to getting her home, going without sleep for 36 hours to make sure that we had a point of contact in India... I can not be grateful enough, Sonia made this difficult time much less stressful for us and for Gwen for which we as a family will be forever grateful. Amazing work! Kindest regards DOMINIC BRADSHAW Construction H&M Hennes and Mauritz India Retail
DOMINIC BRADSHAW Construction H&M Hennes and Mauritz India Retail
Transportation between India and the U.K.
Varchala Abrol Pet travelled from Delhi to USA Dear Dr Choudhary, I am now all settled back in Florida. So is my German shepherd Smooches. I wanted to say a big thank you to you and your fabulous team. Without you guys, such a smooth journey from across the globe for Smooches wouldn''t have been possible. You guys are really awesome. Honestly, I was very apprehensive in the beginning as I know that treating a pet really well in India is not a cultural thing. But I have to say.... I was super impressed with the way this entire process was handled. Starting from being on time at the airport, to getting everything to make the pet comfortable, to taking care of the entire step wise customs process, to paying attention to the small details such as dry food and water sippers, to sending me pics and updates until the pet actually boarded the flight ..... Simply WOW.....Sonia and her team did a fantastic job! I am delighted and thankful that she personally handled it all. This is the best money that I have spent! Keep up the good work... Can''t thank you enough...
Varchala Abrol
USA
Holly B After 29 hours of travel from hotel in New Delhi to our home in Berkeley, California- our new little street dog from India is home with her new big brother dog Banjo and her new sister cat Jahow. Thank you soooooo much for sorting all her records and documents. You are fantastic! Without you and your awesome staff and the fantastic services you offer we never would have been able to make this a reality. With complete gratitude and deepest respect.
Holly B
San Francisco!
Owner : Linda, Pets : Buck and Bolly We were very happy with your service. It was a great pleasure working with you. Everything went very well thanks to your support. Here some first pictures of Bucky and Bolly. We will send more as they start to explore their new home :). All the best, Linda
Owner : Linda, Pets : Buck and Bolly
Abu Dhabi UAE
Owner : Candelario Perez, Pet name: Sawal We have the pup. Perfectly shipped. I couldn''t ask for a better way to ship. Very professional. Thank you so much!!!
Owner : Candelario Perez, Pet name: Sawal
Travel to Phoenix, Arizona, USA
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  • I traveled with my cat Samson from Canada to India...
  • Ollie has arrived in London safe and sound. I woul...
  • Rama is a Delhi street Dog, found as a puppy, in a...
  • We have all reached Vancouver safe and sound. Fluf...
  • All 3 (armin, Jolien and I) safe and well arrived ...